Complaints procedure
If something hasn't gone right, we want to know so we can fix it.
How to complain
Email info@sloaneacademy.co.uk with "Complaint" in the subject line. Tell us what happened, when, and what you'd like us to do.
Acknowledgement
We'll acknowledge your complaint within 3 working days.
Our response
We'll send you a full response within 14 working days. If we need longer, we'll tell you why and when to expect it.
Escalation
If you're not satisfied with our response, reply asking for escalation and your complaint will be reviewed by a director of Sloane Academy UK Ltd.